Responsible Gaming at eh999 — Play Smart, Stay Safe
eh999 is committed to providing a safe and enjoyable betting environment for all Bangladeshi players. We offer a full suite of tools — deposit limits, time-outs, and self-exclusion — to help you stay in control of your gambling at all times.
Strict 18+ Policy
eh999 is an adults-only platform. Every new account undergoes mandatory age verification before any real-money activity is permitted. We take underage access seriously and act immediately on any reported violation.
Deposit Limit Controls
Set daily, weekly, or monthly deposit caps directly from your eh999 account dashboard. Limits take effect immediately when lowered and protect you from spending beyond your personal budget.
Time-Out Periods
Take a short break from gambling with our time-out feature. Choose a cooling-off period of 24 hours, 7 days, or 30 days. Your account is suspended for the full duration — no exceptions and no early reversal.
Self-Exclusion
Players who feel gambling is becoming harmful can request permanent self-exclusion from eh999. Once activated, your account is closed, your balance is returned, and you cannot re-register for a minimum of six months.
Activity & Loss Tracking
Your account history is always available in full. Review your betting patterns, net win/loss figures, and session durations at any time. Awareness of your activity is the first step toward responsible play.
24/7 Player Support
Our dedicated support team is available around the clock. Whether you need help activating a limit, understanding a tool, or talking to someone about a gambling concern, we are here to assist you.
1. Age Restriction & Verification
eh999 operates a strict 18+ only policy across all products — sports betting, live casino, slots, and all other games available on the platform. This policy applies equally to players located anywhere in Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.
When you register a new account, you are required to declare your date of birth. This declaration is legally binding under the terms of your account agreement. In addition, before any withdrawal can be processed, our KYC (Know Your Customer) verification team will review your identity documents to confirm you are 18 years of age or older. Acceptable documents include:
- Bangladesh National Identity Card (NID) — the primary accepted document.
- Valid Bangladesh passport with clear date-of-birth page.
- Valid driving licence issued by the Bangladesh Road Transport Authority (BRTA).
- Birth registration certificate in conjunction with a supporting photo ID.
Zero Tolerance for Underage Play: If we discover or receive a credible report that an account holder is under 18, we will immediately suspend the account, freeze all funds, void any outstanding wagers, and return deposits to the original payment source where technically possible. All related personal data will be handled in accordance with our Privacy Policy. Parents and guardians are strongly encouraged to use device-level parental controls to prevent minors from accessing any online gambling platform.
2. Recognising Problem Gambling
Gambling is intended to be an entertaining leisure activity. For the vast majority of eh999 players, it remains exactly that. However, for some individuals, gambling can develop into a pattern that causes real harm — financial, emotional, and social. Being able to recognise the warning signs early is critically important.
Below are some questions commonly used to identify whether gambling may be causing problems. Answer honestly — these questions are for your own awareness and are not submitted to eh999:
Do you find yourself gambling with money that is set aside for essential expenses such as rent, food, or utility bills?
Have you tried to cut down or stop gambling but found that you were unable to do so despite wanting to?
Do you feel restless, irritable, or anxious when you are not able to gamble, or when you are trying to reduce your gambling activity?
Have you lied to family members, friends, or colleagues about how much time or money you spend gambling?
Do you find yourself chasing losses — continuing to gamble in an attempt to win back money you have already lost?
Has gambling significantly affected your relationships, work performance, or general wellbeing over the past three months?
If you answered yes to two or more of the above questions, we strongly encourage you to use one or more of the responsible gaming tools described in the sections below, and to reach out to our support team or a professional counselling service. Taking action early makes a real difference.
3. Deposit Limits & Spending Controls
One of the most effective tools for maintaining control over your gambling activity is setting a deposit limit. eh999 allows every registered player to configure limits on how much they can deposit into their account within a defined time window. This feature is available directly from the Responsible Gaming section of your account settings.
Daily Deposit Limit
Caps the total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay) within any single 24-hour period.
Weekly Deposit Limit
Restricts your total deposits over any rolling 7-day window. Ideal for players who prefer to manage their entertainment budget on a weekly basis.
Monthly Deposit Limit
Sets an upper ceiling on deposits within any 30-day calendar period. This is the most commonly used limit type among players focused on long-term budget management.
Important rules governing deposit limits on eh999:
- A decrease in your deposit limit takes effect immediately — it cannot be undone until the current period has elapsed.
- A request to increase a deposit limit is subject to a mandatory 72-hour cooling-off period before the increase is applied. This delay is intentional and is designed to prevent impulsive decisions.
- Once a limit is reached within a period, further deposits via any payment method — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — will be declined until the next period begins.
- Deposit limits apply across the entire eh999 account and cannot be bypassed by using alternative payment channels.
4. Time-Out & Cool-Off Features
Sometimes you simply need a break. Life events, stress, or a run of losses can all be good reasons to step away from gambling for a defined period without permanently closing your account. eh999's time-out feature is designed for exactly this purpose.
A time-out suspends your account from all real-money activity for a period of your choosing. During a time-out, you will not be able to log in to place bets, make deposits, or access casino games. Any pending free-spin bonuses or promotional offers will be paused. Your account balance is preserved and any pending withdrawals already approved will continue to be processed.
24-Hour Break
A single-day pause. Good for managing impulse after a loss streak.
7-Day Cool-Off
A full week away from the platform to reset habits and perspective.
30-Day Pause
A full month away. Recommended for players who have noticed a concerning pattern.
Custom Duration
Set any period between 1 and 90 days by contacting our support team directly.
Non-Reversible: Once a time-out is activated, it cannot be cancelled before the chosen period expires — not by contacting support, not by submitting a new request, and not by creating a new account. Attempting to circumvent a time-out by registering a second account is a violation of eh999's Terms & Conditions and will result in permanent account closure.
5. Self-Exclusion Programme
Self-exclusion is the most comprehensive player protection tool available on eh999. It is intended for players who have concluded that gambling is causing significant harm to their wellbeing, finances, or relationships, and who want to take a firm, binding step to stop gambling on the platform entirely.
When you request self-exclusion from eh999, the following actions are taken immediately and without exception:
- Your account is permanently suspended — you will be unable to log in from the moment the exclusion takes effect.
- Any available balance in your account will be returned to your primary payment method (bKash, Nagad, or Rocket) within five business days.
- All active bonuses, free spins, and promotional offers are voided and cancelled.
- Your personal data is flagged to prevent re-registration attempts during the exclusion period.
- You will be removed from all marketing lists and will no longer receive promotional emails, SMS messages, or any other gambling-related communications from eh999.
- Any new account opened using the same personal details (name, NID, phone number, or payment method) during the exclusion period will be identified and closed immediately.
Self-exclusion periods on eh999 are available in the following durations:
- 6 months — the minimum self-exclusion period.
- 1 year — recommended for players who have identified a persistent gambling problem.
- 5 years — for players who require a longer-term commitment to stopping.
- Permanent / Indefinite — for players who wish to exclude themselves from eh999 with no fixed end date. This option cannot be reversed.
How to Request Self-Exclusion: Send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered username, the phone number associated with your account, and your preferred exclusion duration. Our team will confirm activation within 24 hours. You may also initiate self-exclusion directly within your account settings under Responsible Gaming → Self-Exclusion.
6. Additional Player Protection Tools
Beyond deposit limits, time-outs, and self-exclusion, eh999 provides a broader range of features to support responsible play. These tools are designed to give you maximum visibility and control over how you interact with the platform.
Session Time Reminders
Configure automatic reminders that notify you once you have been logged into eh999 for a specified duration (e.g., 30 minutes, 1 hour, 2 hours). The reminder appears as an on-screen notification and prompts you to review whether you want to continue your session.
Reality Checks
At configurable intervals, a reality check pop-up will display your net win/loss for the current session and the total time elapsed. This feature interrupts automatic play and encourages a conscious decision about whether to continue.
Loss Limit Settings
In addition to deposit caps, you can set a maximum loss limit per day, week, or month. Once your net losses reach the configured threshold, further wagering is suspended for the remainder of the period.
Bet Size Controls
Set a maximum stake per bet or per spin to prevent high-volatility sessions from depleting your balance rapidly. This is particularly useful when playing progressive jackpot slots or high-limit live casino tables.
Full Account History
Every transaction, bet, and session is permanently recorded and accessible in your account history. Download a full statement in CSV format at any time to review your gambling activity over any date range.
Third-Party Access Block
If you believe someone else has access to your account and is gambling on your behalf, contact support immediately to lock your account and reset all credentials. Account sharing is prohibited under our Terms & Conditions.
7. Support Resources & Getting Help
If you feel that gambling is becoming a problem — for yourself or for someone close to you — it is important to reach out for help as early as possible. eh999 provides direct support through our player care team, and we actively encourage players to seek professional counselling where appropriate.
There is no shame in asking for help. Recognising a problem and taking action is a sign of strength. Our support team is trained to handle gambling-related concerns with sensitivity, confidentiality, and without judgement.
eh999 Player Support
Available 24 hours a day, 7 days a week. Contact us to activate any responsible gaming tool, discuss a concern, or request account closure.
[email protected]Kaan Pete Roi (Bangladesh)
Bangladesh's leading emotional support helpline. Trained counsellors provide confidential listening support for individuals experiencing distress, including gambling-related anxiety.
Contact them independently via their own channels.
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a trusted family member, friend, or community leader. You do not have to face this alone.
Consider speaking to a local imam, community worker, or healthcare provider.
8. Our Commitment to Responsible Gaming
Responsible gaming is not a side policy at eh999 — it is central to how we operate as a platform. We believe that sustainable, enjoyable gambling is only possible when players are fully informed, fully supported, and fully in control. A healthy player base is a long-term player base, and our business interests are fully aligned with player welfare.
Our internal responsible gaming standards include staff training, automated monitoring systems that flag accounts showing signs of problem gambling behaviour, and a proactive outreach policy. If our system identifies unusual patterns — such as a sudden large increase in deposit frequency, extended late-night sessions, or rapid stake escalation — our player care team may proactively reach out to check in with the player concerned.
We also conduct regular reviews of our responsible gaming tools to ensure they reflect current best practices in the industry. Player feedback is welcomed and actively incorporated into improvements to these features over time.
eh999 does not target vulnerable individuals, does not advertise gambling as a solution to financial difficulties, and does not promote gambling to audiences who have opted out or self-excluded. We are committed to maintaining a fair, transparent, and safe environment for every adult player in Bangladesh who chooses to use our platform.
Our Responsible Gaming Pledge: eh999 pledges to always provide clear, accessible information about the risks of gambling; to make all responsible gaming tools available at no cost to players; to respond to every self-exclusion request within 24 hours; to never market directly to self-excluded players; and to continually improve our player protection systems in line with industry developments.
Enjoy eh999 Responsibly
Gambling is most enjoyable when you are playing within your means and in full control. Explore our platform safely — and remember, help is always available if you need it.
18+ Only Please gamble responsibly. This platform is intended for adults aged 18 and above in Bangladesh.